1) Scope
This Policy covers information collected through charm.com.ng, our checkout flow, and support channels used to fulfill orders.
2) Data we collect
- Order info: items selected, quantities, totals, delivery fee, delivery date, and notes.
- Contact info: your name, email, phone; recipient name and phone (for delivery coordination).
- Delivery info: location/state/city selection and address details.
- Technical info: basic device/browser data and log information (for reliability and security).
3) How we use data
- To process and fulfill your order, including packaging and delivery scheduling.
- To send order updates and receipts after successful payment.
- To prevent fraud, maintain platform security, and resolve disputes.
- To improve the product experience (e.g., understanding common delivery locations and popular packages).
5) Payments
Online payments are processed by a payment provider. Charm does not store full card details. We may store payment references, status, and metadata needed to verify payment and support refunds where applicable.
6) WhatsApp & support
If you contact us on WhatsApp, we’ll use the conversation to provide support, confirm details, and resolve issues. Support chats may be kept for quality, dispute resolution, and training.
8) Security
We use reasonable safeguards to protect your information. No method of transmission or storage is 100% secure, but we work to prevent unauthorized access and misuse.
9) Retention
We keep order and payment records as long as needed for fulfillment, support, legal compliance, and fraud prevention. We may delete or anonymize data when it’s no longer required.
10) Your rights
- You can request access, correction, or deletion of certain personal information (subject to legal/operational limits).
- You can opt out of non-essential marketing messages where applicable.